MyZetta Backoffice (ISP Admin Dashboard)
What Is It?
MyZetta Backoffice is a robust backoffice administration platform architected for Internet Service Providers (ISP). It revolutionizes customer support with a sophisticated Live Chat module designed for high-efficiency teams. Agents can seamlessly 'Takeover' sessions to assume PIC responsibility or 'Handover' ongoing chats to other online specialists. Unresolved issues can be instantly converted into Tickets directly from the chat interface, ensuring no customer complaint is lost, while resolved sessions are categorized via strict classification protocols for analytics. Beyond support, the system integrates directly with network infrastructure (Radius/NAS) to manage client devices (ONU/OLT) remotely. It streamlines end-to-end ISP operations, from handling Work Orders (SPK) to automated monthly invoicing and granular permission management (RBAC).
Key Features
- ✓Advanced Real-time Chat System: Includes Takeover (PIC assignment), Handover to online agents, direct Chat-to-Ticket conversion, and issue classification on resolution.
- ✓Granular Role-Based Access Control (RBAC) with toggle-based permission management for menus and specific actions.
- ✓Network Device Management (OLT/ONU) integration, including remote reboot, reset, and VLAN configuration via Radius.
- ✓Comprehensive CRM module for managing customer lifecycle: installation, relocation, service changes, and termination.
- ✓Advanced Billing System with automated invoice generation, bulk import/export, and payment behavior tracking.
- ✓Integrated Ticketing System with priority handling, hold duration tracking, and seamless escalation flows.
- ✓Work Order (SPK) management for tracking technician installation and maintenance tasks.
- ✓Executive Dashboard with visualization of customer growth by region and revenue fluctuation charts.
- ✓Complete System Logging (OTP, Email, Session, Payment, and API Logs) for security auditing.
- ✓Unit testing with Jest for critical business logic.
ScreenshotsClick to enlarge
